User blogs

• Support the systems and technologies for hardware, software and networks as indicated by the IT Managed Services Provider
• Network administration including user access, maintenance and support on an ongoing basis liaising with and following the practices of the IT Managed Services Provider
• Provide user support, help desk function, troubleshooting and user/system issues logging all support through the call logging system managed by the IT Managed Services Provider
• Local systems backups and troubleshooting
• Ensure systems and network security & implementation of ICT policies as enforced by SA office
• Systems development, testing, implementation and support (BI) aligned to the IT Managed Services Provider
• Responsible for local ICT systems audit to ensure no threats posed by abuse of system
• Install, configure and upgrade operating systems and software, according to Private Safaris standards
• Troubleshoot problems with computer systems, hardware and software, e-mail, network and peripheral equipment problems; and make repairs and corrections where required, reporting to the IT Managed Services Provider
• Act as a technical resource in assisting users to resolve problems with equipment and data; provide end-user support for all systems and programs logging through the call logging system.
• Monitor the overall integrity of ICT system
• Assist in user training for IT systems
• Citrix end user troubleshooting,
• Onsite troubleshooting with Paratus on connectivity and PABX.

The IT Administrator, are generally accountable for maintaining the organizational IT network, servers, and security systems.